For procurement teams
One page. Every procurement question.
If your EHS director, safety lead, or training manager forwarded you a CertPrep Studio link, this is the page they meant to send you. Below: invoice billing, PO acceptance, W-9, DPA, Net terms, insurance, and security posture — answered up front so you can close the vendor record without a back-and-forth.
Vendor reference
Legal entity
CertPrep Studio (US-incorporated entity — full legal name on invoice)
Tax form provided
W-9 (US suppliers) — sent on request
Payment methods
Credit card (Stripe), ACH, wire transfer, or invoice billing
Invoice billing
Available for team plans (10+ seats) and all enterprise plans
PO numbers
Yes — accepted on invoice. Reference printed on receipt and renewal reminders.
Net terms
Net-30 standard. Net-45 / Net-60 available for enterprise on request.
Currency
USD
Refund policy
14-day money-back on first paid charge. 12-month pass guarantee for individuals (terms apply).
Auto-renewal
None. One-time purchase, 12-month access. Renewal reminder emailed before expiry — customer chooses whether to renew.
Need a specific value (e.g. EIN, full legal entity name, registered address) for your vendor system? Email hello@certprepstudio.com and we’ll send everything within one business day.
Documents we provide
We don’t post these publicly — request by email and we send within one business day. Each document is signed and returned via DocuSign / Adobe Sign as needed.
W-9
US tax form. Required by your finance team to set us up as a vendor.
How to request: Email hello@certprepstudio.com with subject "W-9 request" — we send within one business day.
Data Processing Agreement (DPA)
Standard mutual DPA covering how customer data is processed, stored, and deleted. Aligned with GDPR / CCPA standard processor obligations.
How to request: Email hello@certprepstudio.com with subject "DPA request" — we send the unsigned PDF within one business day. Most procurement teams sign in DocuSign or Adobe Sign.
Master Subscription / License Agreement
Our standard team-license terms (also visible on the public Terms page). For enterprise plans we'll review your paper if you prefer.
How to request: Standard terms are at /terms. For redlines or your-paper agreements, email hello@certprepstudio.com with the draft attached.
Vendor onboarding form
If your finance system requires us to fill in a vendor questionnaire (banking details, address, beneficial-ownership form), we will.
How to request: Email hello@certprepstudio.com with the form attached — we'll return it signed within two business days.
Insurance certificate (COI)
Certificate of Insurance covering Commercial General Liability, Cyber Liability, and Errors & Omissions. Required by some hospital and federal-contractor procurement teams.
How to request: Email hello@certprepstudio.com with subject "COI request" and the additional-insured wording your team needs — we issue through our broker, typically within two business days.
Procurement FAQ
How long does invoice billing take to set up?
Same business day for most teams. Email hello@certprepstudio.com with seat count, billing entity name, billing email, and PO number (if you have one). We'll issue the invoice and your team gets immediate trial access — payment due within Net-30 of invoice date.
Can we pay annually for multiple years up front?
Yes — multi-year prepay available with a discount for 2-year and 3-year commitments on team and enterprise plans. The 12-month access window resets each year, so you don't lose months by paying ahead.
How is customer data handled?
Customer data lives in Supabase (Postgres) hosted in the United States. Stripe handles all payment data — we never see card numbers. We do not train AI on your team's study activity or self-explanation responses. You can export and delete your org's data on request. See /privacy for the full policy.
Are you SOC 2 compliant?
We are not currently SOC 2 Type II audited. For enterprise customers requiring SOC 2 controls, we'll share our controls documentation, our subprocessors list, and a security questionnaire on request. SOC 2 audit is on the 2027 roadmap — happy to discuss if your procurement team requires it before contracting.
Do you have a security questionnaire on file?
Yes — we maintain a standard security questionnaire (CAIQ-Lite format) covering data handling, access control, encryption, vendor management, and incident response. Email hello@certprepstudio.com with subject "Security questionnaire" and we'll send the latest version.
Can the contract be governed by our state's law?
Default governing law on our standard agreement is Delaware. For enterprise customers, we'll review alternate governing-law clauses on request — most US states are workable.
Single point of contact
Procurement, finance, and legal questions all route to the same inbox. We answer in one business day or less.
hello@certprepstudio.comSupport & billing: support@certprepstudio.com